Our Commitment: Returns, Refunds & Complaints at Flowers Egham
Returns, Refunds & Complaints: Our Fresh Flowers Guarantee in Egham
At Flowers Egham, we are passionate about delivering the freshest, most beautiful flowers to homes and businesses throughout Egham and the surrounding area. As your trusted local Egham florist, our promise is simple: every bouquet is delivered fresh and vibrant, ensuring your experience is always delightful. Should you have any concerns, our dedicated customer service team is ready to help you every step of the way.
Fresh Flowers Guarantee
We take great pride in supplying only the freshest flowers. All arrangements are hand-prepared on the day of delivery, and we guarantee their freshness for a minimum of 5 days from arrival when cared for according to our guidelines. If your flowers do not meet these standards, please let us know within this freshness window so we can make things right.
Damaged-on-Arrival Policy
While we take exceptional care to package and transport your order, occasionally damage in transit can occur. If your flowers arrive damaged, wilted, or significantly different from what was ordered, please notify us within 24 hours of delivery. We kindly request that you provide photos of the damaged flowers, as this helps us resolve your case quickly and maintain high delivery standards for all our customers.
Refund & Replacement Options
Your satisfaction is our priority. If there is a genuine issue with the freshness or quality of your order upon arrival, you are eligible for the following options:
- Replacement: We will arrange for a replacement bouquet at the earliest opportunity, ensuring you still enjoy fresh, beautiful flowers.
- Refund: In cases where a replacement is not possible or not preferred, we will issue a prompt refund to the original payment method.
To qualify for a refund or replacement, please contact us with your order details, a description of the issue, and any supporting photos within the first 5 days after delivery.
The Complaints Process
If something isn't right, we want to hear from you. Our simple complaints process is designed for your convenience:
- Contact our team with your order number and a clear description of your concern.
- Provide photographs if your complaint relates to damage, product quality, or item mismatch.
- Our team will review your complaint within 48 hours and offer a resolution. This could include a replacement, refund, or any other suitable solution agreed upon with you.
- We will stay in touch throughout the process to ensure your complete satisfaction.
We appreciate all feedback from our customers, as it helps us maintain and improve our high standards of service throughout Egham and nearby areas.
Trusted Egham Florist for Households & Businesses
When you choose Flowers Egham, you are partnering with a dedicated local florist trusted by the Egham community. Whether you are ordering for your home, workplace, or a special event, our focus is to consistently provide fresh flowers and exceptional service that exceeds your expectations.
We thank all our customers for choosing us, and we are here to ensure your flower shopping experience is always positive, fresh, and hassle-free.
