Welcome to Flowers Egham. These Terms & Conditions apply to all users of our e-commerce platform for the purchase and delivery of flowers and related products across Egham and its surrounding areas. By placing an order through our website, you agree to accept and abide by these Terms & Conditions. Please read them carefully before proceeding with your order.
To make an order for flower delivery in Egham using Flowers Egham's website, you must be at least 18 years of age and capable of entering into a legally binding contract in the United Kingdom.
Placing an order involves the following steps:
We reserve the right to decline any order without providing a reason. If we are unable to fulfil your order for any reason, you will be notified and a full refund will be provided.
We strive to ensure all advertised products are in stock and available for delivery throughout Egham and its surroundings. However, due to the perishable nature of flowers and seasonal availability, substitutions may occasionally be necessary. In such instances, we will ensure that any substituted items are of equal or greater value and similar quality to your chosen arrangement. We will endeavour to inform you of any significant changes before your order is dispatched.
Delivery services are provided for all addresses within Egham and the neighbouring areas, as specified during the ordering process. Delivery dates and times are given in good faith but are approximate. While we strive to ensure timely delivery, we cannot guarantee specific delivery time slots due to circumstances beyond our control (such as traffic, weather conditions, or third-party courier delays).
If the recipient is not present at the address provided, our delivery personnel will seek to leave the order with a neighbour or in a safe location, and a delivery note will be left at the recipient’s address notifying them of such action. In cases where delivery is not possible and no safe alternative arrangement has been made, our team will contact you for further instructions. Additional charges may apply for redelivery.
All prices listed on our website are in Pounds Sterling (£ GBP) and include VAT at the current applicable rate, unless otherwise stated. Delivery charges, if applicable, are displayed during the checkout process and are included in your total order amount.
Payment can be made via the secure payment options provided at checkout, including major debit cards, credit cards, and other authorised electronic payment methods. By completing payment, you confirm that the method of payment being used belongs to you or that you are otherwise authorised to use it.
No order will be dispatched or delivered until full payment has been received and cleared. Flowers Egham reserves the right to cancel an order if payment has not been received in full or if there are reasonable grounds to suspect fraud or misuse of the payment system.
If you wish to amend or cancel your order, please do so as soon as possible. Due to the bespoke and perishable nature of our products, the following policy applies:
Custom arrangements or orders placed for delivery on special dates (e.g. Valentine's Day, Mother’s Day, Christmas) may require a longer notice period for cancellation and may be subject to different terms as indicated at time of purchase.
Due to the perishable nature of flowers, returns are not normally accepted. However, your satisfaction is important to us at Flowers Egham. Should your delivery arrive damaged, wilted, or not in accordance with your order, please contact us on the day of receipt with photographic evidence. Provided valid proof is received, we will, at our discretion, offer a replacement, refund or partial refund.
If, for any reason, your flowers cannot be delivered as a result of incorrect or incomplete information supplied by you (for example, an incorrect address or the recipient being unavailable without alternative instructions), Flowers Egham is not liable for non-delivery. If products are returned to us due to failed delivery attempts, you may be charged for redelivery.
Refunds, where applicable, will be processed to the original payment method within 7 working days of confirmation.
It is your responsibility to ensure all delivery details provided are accurate and complete, including recipient name, address, and contact information. Flowers Egham cannot accept liability for failed or delayed deliveries arising from incorrect details supplied during ordering. If there are any changes to the delivery information after your order is placed, you must notify us immediately.
We recommend that you or your recipient remove any packaging from flowers as soon as possible after delivery and follow the provided care instructions to ensure longevity of the arrangement.
Flowers Egham shall not be liable for any loss of profits, lost business, or any indirect or consequential loss arising out of or in connection with the supply or non-supply of any products or services. Our liability for any claim (whether in contract, tort or otherwise) in relation to your order is strictly limited to the purchase price you paid for the relevant goods and services.
Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which may not be excluded by law.
Your privacy is important to us. Flowers Egham processes your data in accordance with applicable UK data protection laws and regulations. We collect and use your personal data solely for the purpose of fulfilling your order, processing payment, and arranging product delivery. Your information will not be shared with third parties except as necessary for fulfilling your order or as required by law.
By placing an order, you consent to our collection and use of your personal data in line with our privacy practices.
Flowers Egham will not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside our reasonable control. This includes, but is not limited to, acts of God, strikes, lock-outs, accidents, war, fire, breakdown of plant or machinery, or shortage or unavailability of raw materials from a natural source of supply. We shall endeavour to notify you promptly if such circumstances arise and work to fulfil your order as soon as possible.
Flowers Egham reserves the right to modify these Terms & Conditions at any time without prior notice. The latest version will always be available on our website. It is your responsibility to read and understand the current Terms & Conditions before placing each order. Continued use of our website and services constitutes your acceptance of any changes made.
These Terms & Conditions, and any disputes or claims arising out of or in connection with them or their subject matter, will be governed by and construed in accordance with English law. Any dispute or claim arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the English courts.
If you require further clarification regarding these Terms & Conditions or have other queries concerning your flower delivery in Egham or the surrounding areas, please use the Contact Us form on our website. Our customer service staff will endeavour to assist you as soon as possible.
These Terms & Conditions apply to all customers making use of our online flower delivery service in Egham and the surrounding areas, regardless of the method of order or specific location within our delivery radius.
Thank you for choosing Flowers Egham for your online flower delivery requirements in Egham and the surrounding areas. We value your custom and look forward to serving you.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Egham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Egham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
